CHARLOTTE AMALIE — VITRAN’s ADA paratransit clients on St. Thomas and St. John can now join those on St. Croix, in using Routematch, the department’s new trip management technology platform. Routematch launched in the St. Thomas/St. John district earlier this month and on St. Croix in June of this year.
As usual, certified ADA clients can call to schedule a pickup, but now VITRAN’s Routematch dispatcher can see where vehicles are in route to better schedule the appointment. VITRAN’s ADA Paratransit bus operators then schedule pickups via their tablet after being linked to nearby clients.
“This helpful tool for scheduling and dispatching of vehicles will allow the department to be more productive and work smarter,” Deputy Commissioner of Transportation Karole Ovesen-McGregor said. The system accepts prior day reservations to help fill in lost time in individual driver trip manifests resulting from no shows and late cancellations. “Routematch will also offer our ADA clients a higher level of service with greater outcomes for on-time performance.”