The most convenient way to change your direct deposit information with us is by creating a my Social Security account online at www.ssa.gov/myaccount. Once you create your account, you can update your bank information from anywhere.
We are committed to protecting your personal information, so we take steps to verify who you are. If you already have an account, we verified your identity when you created your personal my Social Security account. If you can’t remember your username or password, don’t worry. At the sign-in screen select Forgot Username or Forgot Password and follow the simple but secure steps to reset them.
When you are ready to change your direct deposit, we highly recommend that you do not close your old bank account until you have seen your Social Security deposit show up in the new bank account.
We always strive to put you in control by providing the best experience and service no matter where or how you decide to do business with us. Remember, you can do much of your business with us online at www.ssa.gov/onlineservices.
If you could not transact business online, please call your local Social Security office for assistance.
Due to the COVID-19 pandemic, Social Security Administration could not receive visitors at our field office except for previously arranged appointments on special limited critical situations. However, we continue providing our services by phone and internet. If you have questions on Social Security benefits and services, please access www.socialsecurity.gov. You could also access our automated services at 1-800-772-1213 or call your local Social Security office Monday to Friday from 9:00AM to 4:00PM. To locate the telephone number of your local field office, please input your residential zip code at www.ssa.gov/locator/ .