By THE VIRGIN ISLANDS FREE PRESS EDITORIAL BOARD
Editor’s Note: The following is a condensed and edited version of a six-letter exchange between the VIFP Editorial Board and the Office of the CEO at GoDaddy. It is published here in the interest of transparency, showing the ‘David vs. Goliath’ struggle of maintaining a local news voice against a corporate hegemony. This is the crux of the matter regarding the systematic failure of the vifreepress.com platform.
April 7: The Genesis SOS (To Aman Bhutani, CEO)
VIFP: “I am writing to you directly because your standard channels have failed. For weeks, your ‘Pro Hub’ reported the vifreepress.com site as disconnected, despite it being live. This ‘blind spot’ in your management tool allowed a massive security breach: over 120,000 unauthorized ‘Ahmad’ bot accounts now flood our database. We are a newsroom, not a server farm; we need an executive review and a senior technical team to perform a bulk database purge of this mess. This happened on your watch.”

April 8: The Standard Brush-Off (From GoDaddy ‘Care’)
GoDaddy: “Thank you for contacting Care. We have opened a security ticket regarding potential malware concerns. Please note that our automated scans are running. We will notify you when this ‘resolved’ ticket is closed.”
April 8 (PM): The Reality Check (To GoDaddy)
VIFP: “A ‘malware’ scan is not a security remediation when 120,000 unauthorized user accounts have been injected into our SQL database. This is a critical performance and security crisis. I expect GoDaddy to provide the janitorial services to fix what occurred while your own dashboard was ‘blind’ to our site’s status.”

April 9 (AM): The Technicality Defense (From GoDaddy Office of the CEO)
GoDaddy: “Just to clarify, the Pro Hub dashboard and the Worker plugin are site management tools only. They do not provide active security monitoring, firewall protection, or protection against bot registrations. A disconnected Worker plugin would not cause or contribute to a security breach. We will ‘determine options’ for guidance on how you might clean your own database. The malware ticket is now ‘resolved.'”
April 9 (PM): The First Principles (To GoDaddy Office of the CEO)
VIFP: “I do not need a technical definition of your plugins; I need my digital property restored. Whether it is technically a ‘security’ tool or not, its persistent failure and disconnection—which I reported multiple times—created the ‘blind spot’ that masked this attack. Even Elon Musk understands that when a rocket fails, you don’t blame the paint; you fix the engine. I expect a senior developer to perform a bulk database purge, not offer ‘guidance,’ within 48 hours so I can get back to the business of the news on St. Croix. We will wait for your decision.”